Plant Support Service Agreements: Part 3
WHO:

Food Manufacturer

PROBLEM:

Corporate Sales at the Food Manufacturer landed a big contract that required them to re-work one of their rooms. The project had a very aggressive timeline to finish and their normal sales cycle was not fast enough.

HOW WE SOLVED IT:

PDA was able to re-work the service agreement so that they could handle the design portion (laying out control methodology, IO count, the panel builds) which saved them the time they needed to complete their new project on time.

Our goal is to make our service agreement work for the individual needs of the client and that also means being flexible enough to change course quickly when necessary.

The Spectrum of Benefits of a Plant Support Services Agreement are easy to see:

  • Fixed amount of expense on a monthly basis
  • Fixed, variable, or combination scheduling monthly
  • Scheduling to fit your needs
  • Highest priority for incoming service calls
  • Mixture of engineering, industrial IT, service, and other staff to meet all your needs!

PDA is a full-service, CSIA Certified industrial control systems integration firm. Our Controls Engineering group specializes in physical automation system design, programming, and commissioning. We also feature a dedicated Digitalization Group (DSG) that connects automated equipment and systems to the business system environment including protected recipe systems, data collection and reporting, and data historian implementation. DSG can provide the systems you need to set your systems up for proper operation and then provide the tools you need to make sure you execute as planned.

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PDA is Ignition 7.9 GOLD Certified

Process and Data Automation (PDA) is proud to announce we have recently been Ignition 7.9 GOLD Certified. Ignition by Inductive Automation is the industry’s only server-centric industrial automation software platform with unlimited licensing, built for connecting industrial devices, databases, and business data together in one central location. Now, with the new Ignition version 7.9, they’ve made it easier than ever to get, see, maintain, and manage Ignition systems across our entire enterprise.

The Ignition Gold Level Certification Test covers more advanced features of Ignition: advanced architectures, tag historian and compression, redundancy, SQL databases, troubleshooting error messages, and more. PDA already was Ignition Core Certified which covers the basics of Ignition: architecture, real-time status and control, historical data logging, UDTs and templates, and alarming. It is designed to test your understanding and knowledge of Ignition. 

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PDA is Officially Sepasoft OEE Downtime Certified
Process and Data Automation (PDA) is proud to announce that we are officially Sepasoft Downtime certified. “This comes as a result of years of successfully working with these products. This certification is validation of the dedication of both parties to the success of joint projects”, PDA President Joe Snyder commented.

MES Projects require a different approach than that of traditional SCADA implementations. Project Management, Change Management, knowledge of production beyond software, and a clear understanding of the goals and objectives of an MES implementation are as equally important as having a solid understanding of the MES Product Suite and framework architecture.

The MES Certification program has been designed to ensure that Certified MES Professionals and Certified System Integrator Companies have the necessary skills to ensure a successful MES implementation. As an MES Certified Integrator, our clients can be confident that their MES solution will be implemented in the correct way.

Visit our Integrator Link HERE . 

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Plant Support Service Agreements from Process and Data Automation (PDA): Offering a Spectrum of Services to Our Customers Part 2
Part 2: Training can be part of our Service Agreement? Yep.

When talking about the advantages of our Plant Support Service Agreement, employee training is often not thought of as part of service – but one of our clients discovered that training was their major need.

PROBLEM:

A frozen food manufacturer came to us and explained that their current maintenance employees didn’t have the HMI & PLC skills they currently needed. PDA sat down with them and worked up a plan to help.

HOW WE SOLVED IT:

PDA adjusted its Plant Support Service Agreement to offer training for six months. PDA did handle a little maintenance during the six-month but predominantly handled training. PDA built up a training resource for the client and provided ad hoc training to their employees and the client saw benefits in employee performance very quickly. At the end of that six months, PDA switched back to what their regular scheduled service agreement was. None of this had any additional cost and they remain a happy client.

The Spectrum of Benefits of a Plant Support Services Agreement are easy to see:

  • Fixed amount of expense on a monthly basis
  • Fixed, variable, or combination scheduling monthly
  • Scheduling to fit your needs
  • Highest priority for incoming service calls
  • Mixture of engineering, industrial IT, service, and other staff to meet all your needs!

PDA is a full-service, CSIA Certified industrial control systems integration firm. Our Controls Engineering group specializes in physical automation system design, programming, and commissioning. We also feature a dedicated Digitalization Group (DSG) that connects automated equipment and systems to the business system environment including protected recipe systems, data collection and reporting, and data historian implementation. DSG can provide the systems you need to set your systems up for proper operation and then provide the tools you need to make sure you execute as planned.

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PDA’s expertise on Plant Digitalization leveraged in Food Engineering 2-Part Series

In a recent 2-part Digitalization series for Food Engineering Magazine, Scott McCausland, Digitalization Services Manageroffered his expertise on planning for digitalization in manufacturing plants.

This two-part series takes the reader through the process of becoming a digitalized plant with experts weighing in on how to best navigate the journey.

Part of that journey is a solid assessment of the network environment. That will allow a processor to see any deficiencies and formulate a plan to move forward, says Scott McCausland, “Just because equipment is ‘old’ doesn’t mean it isn’t capable of acting as support to reach a goal. In general, a robust network infrastructure is required.”

Scott later discusses that some machine builders, such as Krones, have already provided a solution that allows the addition of new sensors and data aggregators without touching the original legacy machine. PDA is the North American integration arm for Krones’ Syskron.

Read PART ONE HERE.

Read PART TWO HERE.

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PDA to Exhibit at Manufacturing & Technology Industry Week Event

Process and Data Automation (PDA), a member of the Krones group, will be exhibiting at Booth #616 at the Manufacturing & Technology Industry Week event, April 1-3, 2019, in Pittsburgh, PA. PDA will be highlighting their Digitalization Group services, as they are the solution in North America for:

  • Industrial Automation
  • IT Platform Development
  • Industrial Networking and Infrastructure
  • SitePilot Suite Integration

The Manufacturing & Technology Industry Week event is a one-stop experience that brings together manufacturing decision makers, from design to delivery, and keeps them at the forefront of manufacturing’s digital transformation.

Stop in and visit us at Booth #616 to learn more about how PDA can support your next project.

 

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Plant Support Service Agreement from PDA: Offering a Spectrum of Services to Our Customers
Part 1: Our Team is Your Team!

There are many advantages of having a Plant Support Service Agreement from PDA—and we can tell them to you all day—BUT—it’s not until you need it that you realize just how beneficial the spectrum of services can be. In our ongoing three-part series, we are going to discuss three different, real-world cases in which our service agreement saved the day.

A question we sometimes get about our Plant Support Service Agreement is, “How easy is it really to switch between unique scopes of work?”. Recently a national snack food manufacturer had the opportunity to find out.  “We came to work to find that none of our front office computers would connect to our order entry system, could not connect to the internet and that our IT guy quit without any notice.  My first call was to PDA”.

What happens now?

After receiving the call from the plant around 9:30 that morning, PDA had a Digitalization Services Engineer onsite before lunch.  While this isn’t our teams’ typical work, our client needed help and our team had the resources. After this emergency call, PDA worked with the plant to temporarily rework the contract commitment of resources to allow someone from DSG to start their day at the plant for up to two hours a day to ensure that everything IT was behaving for the plant. Doing this allowed the plant to use their PSC commitment to solve this challenge without breaking their budget.

Once the plant fills the internal IT position, we will return to doing the more traditional tasks that we were busy with prior to this event. For PDA’s service department, the goal is to ensure that the client gets the most out of their contract, even if we need to be part-time IT for their office staff.

The Spectrum of Benefits of a Plant Support Services Agreement are easy to see:

  • Fixed amount of expense on a monthly basis
  • Fixed, variable, or combination scheduling monthly
  • Scheduling to fit your needs
  • Highest priority for incoming service calls
  • Mixture of engineering, industrial IT, service, and other staff to meet all your needs!

PDA is a full-service, CSIA Certified industrial control systems integration firm. Our Controls Engineering group specializes in physical automation system design, programming, and commissioning. We also feature a dedicated Digitalization Group (DSG) that connects automated equipment and systems to the business system environment including protected recipe systems, data collection and reporting, and data historian implementation. DSG can provide the systems you need to set your systems up for proper operation and then provide the tools you need to make sure you execute as planned.

 

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Digitalization Digest: Why Integrated Systems?

Manufacturers throughout the United States are beginning to enjoy fully integrated systems.  This doesn’t just mean integrated equipment lines, rather, it includes real-time ERP connectivity, connectivity to labeling software and systems, connectivity to physical warehouse via AGV interface and control, and connectivity to the finished goods storage. As plants need to deal with increased capacity requirements or added products, flexible packaging cells, multi-reel labelers, automatically-delivered materials for all portions of packaging, and flying line changeovers, integrated systems can help plants deliver on these requirements.

Generally, these manufacturing systems can be added, or capacity increased via the aforementioned equipment.  However, today’s plants are running increasingly fast and complex packaging solutions that are not as easy to duplicate or extend. Thus, every second of uptime counts when getting the most from packaging assets.  A system that is properly tuned to operate as an integrated system is one that provides immediate, relevant information and connects the machines, the personnel, and the maintenance software operations. For example, a line which can alert operators to pending or existing maintenance requirements, while simultaneously requisitioning the required parts and re-ordering those same supplies, is easier for the plant staff to operate holistically.  The largest pitfall remains legacy equipment that cannot participate in the connectivity the way adjacent equipment or lines are able.  Ultimately, the systems affect personnel and integrated systems help to have personnel more connected with the entire operation, and the true power of integrated systems is realized!

Digitalization Team at PDA

The Digitalization Digest is written by Process and Data Automation and provides real-world thoughts through 1st hand experiences, speaking to the why and how manufacturing should move to a fully digitalized plant operation!

 

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We’re Not Your Average DSG Team!

Process and Data Automation’s (PDA) Digitalization Group (DSG) is not your average software integration group. PDA places a lot of emphasis on training for the benefit of our customers and as such, makes sure that members of the DSG group are certified as ISA/IEC 62443 Cybersecurity Fundamentals Specialists and have obtained Cisco Routing and Switching Certification among other industry certifications.

ISA has developed the ISA/IEC 62443 Cybersecurity Certificate program to increase knowledge and awareness of the ISA/IEC 62442 standards. The first certificate in the program is the ISA/IEC 62443 Cybersecurity Fundamentals Specialist.  The specialist certificate program is designed for professionals involved in IT and control system security roles that need to develop a command of industrial cybersecurity terminology and understanding of the material embedded in the ISA/IEC 62443 standards. The ISA/IEC 62443 Cybersecurity certificates are awarded to those who successfully complete a designated training course and pass the exam.

“As Cybersecurity becomes a focus in the industry, we wanted to add more credibility to our networking team. Having the ISA perspective allows our customers to see that we have dedicated and direct experience with industrial networking and industrial cybersecurity”, PDA Data Services Manager, Scott McCausland shared.

Earning a Cisco CCNA Routing and Switching certification is one of the best ways for PDA employees to provide our clients with expert networking. Cisco pioneered routing and switching technologies—and continues to lead the way, with the greatest market share and largest installed base across many industries. The overwhelming majority of today’s Internet traffic travels over network pathways built with Cisco infrastructure products. Equally important is the fact that certification keeps our DSG group current with all of today’s technology.

PDA is proud to have a world-class DSG group that is always on the forefront of the latest technologies. Our customers can be assured that our team is one of the most skilled and knowledgeable in the field.

PDA is a full-service, CSIA Certified industrial control systems integration firm. Our Controls Engineering group specializes in physical automation system design, programming, and commissioning. We also feature a dedicated Data Services Group (DSG) that connects automated equipment and systems to the business system environment including protected recipe systems, data collection and reporting, and data historian implementation. DSG can provide the systems you need to set your systems up for proper operation and then provide the tools you need to make sure you execute as planned.

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PDA’s expertise on Plant Digitalization leveraged in Food Engineering Article

In a January article for Food Engineering Magazine, Joe Snyder, president of Process and Data Automation offered his expertise on the future of digitalization for manufacturing plants.

An excerpt with Joe’s expertise on how IIoT benefits Production and Packaging:

A system that is properly tuned to operate as an integrated solution provides the basis for efficient operation, but one that provides immediate, relevant information and connects the machines, the personnel, and the maintenance software operations is that much more ahead of simple operational efficiency, says Snyder. For example, a line that can alert operators to pending or existing maintenance requirements while simultaneously requisitioning the required parts and PM supplies and reordering those same supplies leads to a more robust, easier-to-operate facility.

Click to Read the Full Article HERE!

 

 

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