Plant Support Service Agreements from PDA

Offering a Spectrum of Services to Our Customers

There are many advantages of having a Plant Support Service Agreement from PDA—and we can tell you about them all day—BUT—it’s not until you need it that you realize just how beneficial the spectrum of services can be.

The Spectrum of Benefits of a Plant Support Services Agreement are easy to see:

Fixed amount of expense on a monthly basis
Fixed, variable, or combination scheduling monthly
Scheduling to fit your needs
Highest priority for incoming service calls
Mixture of engineering, industrial IT, service, and other staff to meet all your needs!

We have many client success stories that showcase the value of a Service Agreement. Here are just a few:

Training can be part of our Service Agreement? Yep.

When talking about the advantages of our Plant Support Service Agreement, employee training is often not thought of as part of service – but one of our clients discovered that training was their major need.

PROBLEM:

A frozen food manufacturer came to us and explained that their current maintenance employees didn’t have the HMI & PLC skills they currently needed. PDA sat down with them and worked up a plan to help.

HOW WE SOLVED IT:

PDA adjusted its Plant Support Service Agreement to offer training for six months. PDA did handle a little maintenance during the six-month but predominantly handled training. PDA built up a training resource for the client and provided ad hoc training to their employees and the client saw benefits in employee performance very quickly. At the end of that six months, PDA switched back to what their regular scheduled service agreement was. None of this had any additional cost and they remain a happy client.

Our Service Agreements Offer Flexibility for Customers

PROBLEM:

Corporate Sales at the Food Manufacturer landed a big contract that required them to re-work one of their rooms. The project had a very aggressive timeline to finish and their normal sales cycle was not fast enough.

HOW WE SOLVED IT:

PDA was able to re-work the service agreement so that they could handle the design portion (laying out control methodology, IO count, the panel builds) which saved them the time they needed to complete their new project on time.

Our goal is to make our service agreement work for the individual needs of the client and that also means being flexible enough to change course quickly when necessary.

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