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Plant Support Service Agreements from Process and Data Automation (PDA): Offering a Spectrum of Services to Our Customers Part 2
Part 2: Training can be part of our Service Agreement? Yep.

When talking about the advantages of our Plant Support Service Agreement, employee training is often not thought of as part of service – but one of our clients discovered that training was their major need.

PROBLEM:

A frozen food manufacturer came to us and explained that their current maintenance employees didn’t have the HMI & PLC skills they currently needed. PDA sat down with them and worked up a plan to help.

HOW WE SOLVED IT:

PDA adjusted its Plant Support Service Agreement to offer training for six months. PDA did handle a little maintenance during the six-month but predominantly handled training. PDA built up a training resource for the client and provided ad hoc training to their employees and the client saw benefits in employee performance very quickly. At the end of that six months, PDA switched back to what their regular scheduled service agreement was. None of this had any additional cost and they remain a happy client.

The Spectrum of Benefits of a Plant Support Services Agreement are easy to see:

  • Fixed amount of expense on a monthly basis
  • Fixed, variable, or combination scheduling monthly
  • Scheduling to fit your needs
  • Highest priority for incoming service calls
  • Mixture of engineering, industrial IT, service, and other staff to meet all your needs!

PDA is a full-service, CSIA Certified industrial control systems integration firm. Our Controls Engineering group specializes in physical automation system design, programming, and commissioning. We also feature a dedicated Digitalization Group (DSG) that connects automated equipment and systems to the business system environment including protected recipe systems, data collection and reporting, and data historian implementation. DSG can provide the systems you need to set your systems up for proper operation and then provide the tools you need to make sure you execute as planned.

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